E-Government in Kuwait: From Vision to Reality

This paper presents a description of e-government initiatives in Kuwait, where extensive efforts are being made to capitalize on cyber technologies in order to enhance government to citizen services. The described cases are from different ministries and government agencies in Kuwait, where the efforts vary in size and intensity. What appears to be common; however, is the top level support egovernment initiatives are receiving, which offers them visibility and hopefully warrants their eventual success. The collective message delivered by the examined cases is that e-government is becoming an integral part of the respective agency’s life with a byproduct being an increase in society’s familiarity and comfort with technology. The dual mission of the Kuwait eGovernment Initiative is to ease the lives of its citizens through offering services using the latest IT technology and using this technology to have better intra-government communication. After analyzing the status of e-government in Kuwait, recommendations for future improvements are presented.